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Frequently Asked Question

We understand that launching and growing a startup comes with a lot of questions—and we’re here to help Frequently Asked Questions

General Questions Pricing Questions Help and support

What exactly are y’all selling?

Honest IT support (remote and on-site) and custom-built rigs for home users and small businesses.

What areas do you serve?

Mainly central Oklahoma (Norman, Blanchard, Chickasha, OKC metro and surrounding).

See our service map for other locations and travel fees.

Do you build custom computers?

Yes. We build high-performance custom rigs with quality Japan & Taiwan components routed through the US — built tough and reliable.

Do you work on Mac/Linux or only Windows?

We work on all major hardware and operating systems — Windows, Mac, and Linux — pretty much any hardware you throw at us.

How do I order or schedule service?

Call us. We keep automation to a minimum — real people answering the phone.

Do you offer blocks or prepaid hours?

Yes. Discounted blocks are available for both home and business customers. Call for details.

How do payments work?

We accept check, credit/debit cards, and common apps. Retainers are billed monthly.

What is Remote Support On-Demand?

Fast remote help by the hour for software issues, viruses, setup, and general troubleshooting.

What is Mobile On-Site Support?

We come to you for hardware problems, network setup, PC deployments, and office builds.

What is the Priority Retainer?

Monthly plan with priority response, included hours, proactive maintenance, and discounted on-site visits.

How fast can you respond?

We aim for same business day. Retainer customers get priority. True emergencies handled quickly.

Do you offer any guarantees?

We stand behind our work. If it’s not right, we’ll make it right.

Still have questions?

Call us directly. Real humans ready to help.