Frequently Asked Question
We understand that launching and growing a startup comes with a lot of questions—and we’re here to help Frequently Asked Questions
What exactly are y’all selling?
Real privacy-focused, U.S.-based alternatives to the Big-Tech stuff you’re tired of paying too much for.
-Encrypted file drive & sharing (like Dropbox, but we ain't peeking)
Why OSS (Open-Source Software)
OSS is open to the public; software and code!
You can see exactly how your app works, how your data is handled, and even audit the whole system.
Name one Big Tech company that you can do that with!
Where’s my data stored?
100% on U.S. soil (DigitalOcean data centers). No EU, no China, no funny business.
Do you log or sell my data?
Hell no. We don’t log VPN traffic, we don’t scan your email or files, and we sure as shootin’ don’t sell anything to advertisers.
What happens if I stop paying?
30-day grace period → account suspended → another 30 days → data permanently deleted. We’ll nag you with emails first so you don’t lose anything.
Where are the VPN Servers?
U.S. only (Atlanta, GA). No overseas hops.
Do you keep logs on the VPN?
Zero activity logs. We only know you connected and how much badwidth you used for billing.
Does the VPN work on phones too?
iPhone, Android, Windows, Mac, Linux, even your router. One subscription = all your devices.
Will the Password Manager be offline-first?
Yes. Master vault stored encrypted on your device. We just sync it securely between your gadgets.
What happens if I lose my master password on my Password Manager?
You're hosed. That's how zero-knowledge works. Write it down in a safe place or use our emergency kit (one-time recovery code).
Any contracts or gotchas?
Nope. Monthly or yearly. Cancel anytime. Yearly saves you! Lifetime saves you most!
Can I bundle everything?
Yes- the "Whole Dang Ranch" bundle gets you all four services at the best.
What payment methods?
Credit/debit card, PayPal, and crypto (BTC, ETH, USDC) because... freedom.
Still got questions?
Shoot us an email at support@redneckroad.tech. We answer our own dang phone (well, email) around here.
Welcome to the Redneck Road.
Now let's get you off the Big-Tech plantation for good!
1. What’s included in each pricing package?
Each pricing package is tailored to different stages of growth. All plans include essential features, onboarding, and customer support. Advanced packages offer additional benefits such as custom integrations, enhanced security, scalability options, and priority support. This way, you only pay for what you need—whether you’re launching an MVP, scaling a SaaS platform, or running enterprise operations.
2. Can I request a custom package?
Yes, we do offer fully customizable packages. just contact us and we’ll work with you to design a tailored package that includes the right features, integrations, and support levels to match your business objectives.
3. Can I upgrade my package later?
Yes, all packages are designed to be flexible. You can begin with a package that fits your current needs and upgrade later as your project scales. Upgrading gives you access to additional features, integrations, and support without disrupting your ongoing work.
4. Can I cancel my subscription at any time?
Yes, subscriptions can be canceled at any time with no hidden fees. Once you cancel, your access will continue until the end of your billing period. We also offer flexible options if you’d like to pause or switch to a different plan instead of canceling.
1. Do you offer post-launch support and maintenance?
Yes, we provide comprehensive post-launch support to ensure your product continues to run smoothly. Our services include performance monitoring, bug fixes, feature updates, and scaling support as your user base grows. We offer flexible maintenance plans, from on-demand assistance to dedicated ongoing support packages.
2. How quickly can I expect a response from your support team?
Our support team is highly responsive. Standard support inquiries are typically answered within 24 hours, while urgent issues are prioritized immediately. For enterprise clients, we offer SLAs (Service Level Agreements) with guaranteed response times to ensure business continuity.
3. Do you provide 24/7 support?
We understand that issues can arise at any time. While our standard support operates during business hours, we offer 24/7 support options for clients who require continuous coverage.
4. What support channels are available?
We provide support through multiple channels, including email, phone, and social media.
5. Do you offer training or documentation for our team?
Yes, we provide thorough onboarding sessions, user guides, and technical documentation to help your team adopt the solution effectively. If required, we can also deliver hands-on workshops or custom training programs tailored to your workflows, ensuring your team feels confident using and maintaining the product.
6. How do you handle bug reports or technical issues?
We have a structured issue management process. When a bug or technical issue is reported, our support team verifies and prioritizes it based on severity. Critical issues are addressed immediately, while minor bugs are scheduled in upcoming sprints. Clients are kept updated with progress and resolutions through email.